Success Stories

Home > Success Stories

Innovation Reshapes Self-Pay Performance For Large Health System

Kaleida Health, the largest healthcare provider in Western New York with 2,095 beds and $1.5B in Net Patient Revenue experienced a rapid and continuing increase in self-pay and bad debt. Serving the area’s eight counties with state-of-the-art clinical technology and comprehensive healthcare services, providing care to more than one million sick or injured patients at its facilities annually, Kaleida was suffering from outdated self-pay processes and the lack of related technology. Then came CaptureNet.

CaptureNet’s Embedded Business Intelligence Platform Empowers Wyckoff Heights Medical Center to Transform Active Self-Pay Recovery Processes

Wyckoff Heights Medical Center is located in an ethnically diverse residential neighborhood in a major metropolitan area of New York. The hospital was struggling with its revenue cycle, particularly its self-pay recoveries. The diversity of the hospital’s patient population further complicated this challenge common to hospitals today. The medical center, struggling with outdated revenue cycle management processes engaged Huron Consulting to perform a complete revenue cycle assessment.  CaptureNet was the solution chosen to improve the recovery of the hospital’s self-pay accounts.

Seeking a Vendor, Augusta University Health Systems Found a Partner: Health System Improves Active Self-Pay Recovery Processes and Boosts Patient Engagement with CaptureNet

There was a time Carol Howard, Director of Revenue Cycle Management at August University Health System, would have said she felt handcuffed by the manual, paper-driven processes that governed the health system’s self-pay recovery process. The process was pieced together using services provided by multiple vendors. There was a lack of consistency in the information provided by her vendors which caused her team to struggle to determine the stage of collections and there was no automated integration of processes. Then Carol discovered CaptureNet.

Medina Memorial Hospital Increases Active Self-Pay Recovery by 25% in Its First Three Months with CaptureNet

Orleans Community Health is a full-service community health provider serving 43,000 residents in Orleans, Eastern Niagara, and Northern Genesee counties in New York. The organization started with the founding of Medina Memorial Hospital which still operates today as a part of the Orleans Community Health System.   The hospital has grown significantly since its humble beginnings as a 9-bed hospital in 1908, but one thing has remained constant: the organization’s commitment to meeting the needs of its patients.

Not Innovating Your Self Pay? You’re Losing Money. Bottom line.

“We needed to innovate our active self-pay recovery efforts. Doing what we’d always done, and getting what we’d always gotten, wasn’t working for us anymore. CaptureNet™ not only significantly increased our net recovery of active self-pay revenues and optimized our in-house team, but even as hospital admissions decreased, our self-pay recovery continued to increase. We literally do…capture more, with CaptureNet.”

– CFO, urban community hospital

Self Pay Capture That Improves Patient Satisfaction and Community Impact.

“As a rural community hospital, our reputation is everything. From the level of care, we provide to ensuring patient safety and satisfaction, even when it comes to patient billing and payment recovery. Recognizing we needed help in our active self-pay revenue management, we couldn’t settle for just any partner. So we chose one who treats our patients as well as we do. Patient-and-community-centered self-pay was the right choice for us. So was CaptureNet’s solution.”

– CFO, rural STAC hospital