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Self Pay Survey

Self Pay Innovation Index Survey

About Your Active Self Pay Approach

Whether you insource or outsource, please take 3 minutes to answer these 15 questions.

Step 1 of 5

1. Do you score self pay accounts?

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2. Do you use multiple sources of data to score and assess guarantors?

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3. Do you segment scores to drive different workflow strategies and activities?

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4. Do you use customized predictive algorithms to assess an individual guarantor's propensity to pay?

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5. Does your predictive model intelligently and dynamically adjust to new data and trends?

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6. Do you customize account workflow activities based individual guarantor's attributes?

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7. Does your system use intelligent automation to schedule and execute workflow activities for an account?

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8. Does your technology drive inbound guarantor communication--including IVR Calls, Text, Email, etc.?

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9. Do you use unique outbound message scripting based on an individual guarantor's attributes?

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10. Does your website have a self-service patient payment portal with more features than the ability to pay?

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11. Are you capable of accepting auto debit payment plans using ACH/credit card payments?

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12. Do you have interactive business intelligence platform to facilitate reporting?

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13. Does your lockbox process integrate digital imaging and indexing of all payments and correspondence?

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14. Are you recording all inbound calls and digitally attaching them to the patient file?

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15. Is your returned mail and skip-tracing process automated?

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Innovator

Progressive

Status Quo

A SCORE OF 76%-100% MEANS YOUR SELF PAY APPROACH IS INNOVATIVE

Innovators average 30% or more in self pay recoveries than peers in Status Quo

A trailblazer with a mind for innovation - you are among the elite. You set the pace in maximizing dollars recovered from self pay accounts receivable. You have optimized your self pay recoveries for your hospital and service area. If your score wasn't a perfect "100", let's talk. It's likely we'll be able to help you capture even more of your active self pay revenue!

A SCORE OF 41%-75% MEANS YOUR SELF PAY APPROACH IS PROGRESSIVE

Progressives average 10% - 15% more in self pay recoveries than peers in Status Quo

You are on your way to being an Innovator but have some work to do. Innovators typically capture 15% - 20% more Self Pay dollars than Progressive organizations. Most organizations that score in this range are seeking to improve overall performance and are open to innovation. If that's you; we should discuss how to get you to Innovator status. We can definitely help.

A SCORE OF 0%-40% MEANS YOUR SELF PAY APPROACH IS STATUS QUO

The Status Quo lose tens, even hundreds of thousands of dollars to write offs, every year resulting in negative impact to their net profits

Everyone has to start somewhere. The good news? You have nowhere to go but up! You're definitely leaving cash on the table and paying more to collections agencies than you should. There are likely substantial areas where improvements can be made including raising the bar on self pay patient satisfaction. We're here to help! We can get your score higher, and your self pay account ledgers richer.

If you would like to schedule a review of your Score and discuss how we may be able to help, please click on the Capture More button below to schedule a review.

WHAT DOES YOUR SCORE MEAN?

Your Self Pay Innovation Score answers are a self-assessment of the job you believe your organization does in using technology and analytics to improve your active self pay revenue collection. Because this is a self-assessment, your score reflects only your representation of your performance. Many times, scores vary after a more thorough assessment is conducted. Your Self Pay Innovation Score is an excellent place to start to the discussion. Where you go from there is up to you!