Innovation

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Expensive and Frustrating Process Gaps   MAP Award recipient, for a large non-profit health system, I oversaw the installation of Epic. So many things about Epic were better than our system at the time…. Unfortunately for the Revenue Cycle side, countless more were not. Many of the automated processes that we had in place before Epic, were not available after conversion. Having to add staff for the new manual processes required was in opposition to our long-standing expense control best practices, which...

Asking outdated RFP questions related to early out processes places hospitals at risk of ruling-out prospective vendors whose technology and processes surpass legacy/status quo vendors’ abilities. In the early-out world, phrasing questions that do not adequately probe/consider/assess innovation that surpasses the current knowledge/experience base, limits bonafide possibilities to materially improve recoveries and enhance your patients’ billing experience.   Today’s best practices require more--they require the science of sophisticated behavioral and statistical analytics at the account level to truly understand individual guarantors’ attributes...

[vc_row full_screen_section_height="no"][vc_column][vc_column_text]When you hire a third party to assist with your hospital’s self-pay recovery efforts, access to real-time data can make the difference between a successful partnership and unsuccessful one. Your financial investment into the relationship should be a profitable one, and you should be provided with the ability to drill down into the partner’s performance and use the data generated by their efforts to further enhance the performance of your revenue cycle. CaptureNet provides its clients with a robust Business...

Robotic Process Automation (RPA) is a technology powered by virtual robots that work in tandem with existing software applications to automate manual and repetitive tasks. The process does not take the place of human staff but rather uses simple rules and business logic developed by those individuals to eliminate redundant and tedious tasks. The result: less time wasted and more time spent on higher revenue generating activities. Many processes are great candidates for RPA. RPA is most valuable for processes that...